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Adobe Acrobat 9 blank error message

I hate Acrobat 9. Among it’s many shortcomings is this idiotic incremental upgrade procedure, but I digress. Unfortunately many penny wise business owners don’t understand that up-to-date software is inexplicably tied to employee productivity and insist that they want to keep using that Acrobat 9 license they purchased in ’06. So as an IT guy I’m stuck supporting dated software with bugs. One of these bugs affecting acrobat 9 on Windows 7 in IE9 manifests itself in the form of a blank error message when the user attempts to open a PDF.

[the problem]

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[the solution]

[step 1] In Acrobat, click Edit->Preferences->Internet and then uncheck the box ticked Allow fast web view.

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If that does not resolve the issue, also uncheck the box that states Display PDF in browser.

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That’s it.

February 6, 2013

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  1. Pingback: How To Fix Blank Adobe Acrobat Error Errors - Windows Vista, Windows 7 & 8

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