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Adobe Acrobat 9 blank error message

I hate Acrobat 9. Among it’s many shortcomings is this idiotic incremental upgrade procedure, but I digress. Unfortunately many penny wise business owners don’t understand that up-to-date software is inexplicably tied to employee productivity and insist that they want to keep using that Acrobat 9 license they purchased in ’06. So as an IT guy I’m stuck supporting dated software with bugs. One of these bugs affecting acrobat 9 on Windows 7 in IE9 manifests itself in the form of a blank error message when the user attempts to open a PDF.

[the problem]

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[the solution]

[step 1] In Acrobat, click Edit->Preferences->Internet and then uncheck the box ticked Allow fast web view.

image

If that does not resolve the issue, also uncheck the box that states Display PDF in browser.

image

That’s it.

February 6, 2013

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