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Internet Explorer 11 crashes when encountering java script

Here’s a fun one. IE 11 on Windows 7 x64 crashes when accessing various pages running javascript code. When the event log is checked, the reason for the crashes provided reveals that jscript9.dll is responsible for the crashes with an exception code 0xc0000005.

[the problem]

Internet Explorer 11 crashes frequently (specifically when encountering certain javascript code utilized on many websites). The Windows event log for the Application Error shows the following details:

iexplorer.exe-appcrash-faulting-module-jscript9.dll-exception-0xc0000005

[the solution]

  1. Click Start, click All Programs, and then click Accessories.
  2. Right-click Command prompt, and then click Run as administrator.
  3. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
    open-elevated-command-prompt
  4. In theĀ Command Prompt window type “CD C:\Windows\syswow64” and hit enter. Then type “regsrv32 jscript.dll” and hit enter. You should see a message stating that registration succeeded. Click OK.
    cd-c-windows-syswow64-regsvr32-jscript.dll
  5. In the sameĀ Command Prompt windows type “regsrv32 jscript9.dll” and hit enter. Again, you should see a message stating that registration succeeded.
    regsvr32-jscript9.dll
  6. Reboot the workstation.

 

August 26, 2016

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