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Internet Explorer 11 crashes when encountering java script

Here’s a fun one. IE 11 on Windows 7 x64 crashes when accessing various pages running javascript code. When the event log is checked, the reason for the crashes provided reveals that jscript9.dll is responsible for the crashes with an exception code 0xc0000005.

[the problem]

Internet Explorer 11 crashes frequently (specifically when encountering certain javascript code utilized on many websites). The Windows event log for the Application Error shows the following details:

iexplorer.exe-appcrash-faulting-module-jscript9.dll-exception-0xc0000005

[the solution]

  1. Click Start, click All Programs, and then click Accessories.
  2. Right-click Command prompt, and then click Run as administrator.
  3. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
    open-elevated-command-prompt
  4. In theĀ Command Prompt window type “CD C:\Windows\syswow64” and hit enter. Then type “regsvr32 jscript.dll” and hit enter. You should see a message stating that registration succeeded. Click OK.
    cd-c-windows-syswow64-regsvr32-jscript.dll
  5. In the sameĀ Command Prompt windows type “regsvr32 jscript9.dll” and hit enter. Again, you should see a message stating that registration succeeded.
    regsvr32-jscript9.dll
  6. Reboot the workstation.

 

August 26, 2016

5 comments found

Comments for: Internet Explorer 11 crashes when encountering java script

  1. Richard Dumser

    I could not get it to work as directed.
    Here is what “command prompt” said:
    ‘regsrv32jscript.dll’ is not recognized as an internal or external command, operable program or batch file.

    1. Post author: 
      David Vielmetter

      you’re missing a space between regsvr32 and jscript.dll.

      David

      1. Ken

        Actually regsvr32 is spelled incorrectly in the direction posted in case anyone stumbles on this like I did.

        1. Post author: 
          David Vielmetter

          Thank you. Will correct.

  2. Someone

    For those who got CRASH with BEX. i got the solution. ( IE11 crash when trying to load website that has to activate java )
    1. Go to Internet Options and Advance tab. Click on Reset IE settings.
    2. On Programs Tab and Manage add-ons
    3. In Search Providers and Accelerators “Disable everything”
    4. Close and Apply and OK
    5. Add the Website to Compatibility View Settings * Go to that site and click it on Tool *
    6.If your site not crash anymore but facing a new java block go to Java control panel on PC and On Secerity Tab. Add Exception site.
    Good Luck!

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