Couple of weeks ago I restored my computer from an image based backup because the hard drive failed. Everything went smoothly (thanks Acronis), but for some reason any attempt to watch Netflix content resulted in that DRM error suggesting my date/time were incorrect.
[The problem]
[Solution] A bit of poking around on the Internets…and the fix is to rename a single file (thanks Mike Thopson). Here’s how on Windows 7:
[step 1] Browse to “C:\ProgramData\Microsoft\PlayReady\”.
[step 2] rename “mspr.hds” to “mspr.hds.old”.
[step 3] Retry watching a movie on Netflix in your favorite browser.
…and on OS X:
[step 1] Navigate to “/Library/Application Support/Microsoft/PlayReady/” in Finder.
[step 2] rename “mspr.hds” to “mspr.hds.old”.
[step 3] Retry watching a movie on Netflix in your favorite browser.
Hope it helps
Worked well, thanks.
Got this error after changing my motherboard, didn’t noticed the date was wrong, however, the error kept coming up even after restarting my PC and reinstalling Silverlight. This fix worked like a charm, Thanks!
Lurking around I found that this happens after changing the motherboard even if date/time are correct, my iTunes and Windows activation are acting funny as well. I’m starting to hate DRM…
nice fix
thanx! worked great.
Let me just tell you, you’re a beast, how in the world did you find this fix. That made it work immediately, and I did the same thing, restored from an image playing around with my RAID1 setup, I would have never figured this out and I’m certain some jackass at neither Netflix or MS or anywhere else would have figured that out. Thanks again.
Been working with PCs for more than 30 years. So I realize that although there are only 2.4 million lines of code in Windows and apps, there are 14.3 million ways they can fail. Today, when software fails (even if there are hundreds of reports on the web), you can’t count on the software provider to provide a fix. But, fortunately, you can count on some geek to be smart enough and helpful enough to put the fix on the web. If that weren’t the case, then I would not be able to fix most of the problems I encounter.
Been running Netflix on Windows 7 for many months now without any trouble and then the stupid Digital Rights Message (DRM) error message appears saying that I can stream a movie because the date on my PC could be wrong. WRONG!
Knew it was not worth the time to call Netflix, so David, thanks very much (and Google search too).
A typing error – below, in CAPS.
Been working with PCs for more than 30 years. So I realize that although there are only 2.4 million lines of code in Windows and apps, there are 14.3 million ways they can fail. Today, when software fails (even if there are hundreds of reports on the web), you can’t count on the software provider to provide a fix. But, fortunately, you can count on some geek to be smart enough and helpful enough to put the fix on the web. If that weren’t the case, then I would not be able to fix most of the problems I encounter.
Been running Netflix on Windows 7 for many months now without any trouble and then the stupid Digital Rights Message (DRM) error message appears saying that I can (CAN’T) stream a movie because the date on my PC could be wrong. WRONG!
Knew it was not worth the time to call Netflix, so David, thanks very much (and Google search too).
David
Thank you very much. Worked right out of the gate. I am in awe of brainiacs who simplify life.
Thanks– that was an instant fix! And I am not even Sure why mine stopped working. A new hard drive was installed last year but didn’t notice a problem until today!