This article contains information on how to change common settings on Toshiba Strata CIX 40 digital VOIP telephony systems and handsets. If you need to learn how to change the system time or set a particular ring tone on a handset click the read more link.
To change the system time on a CIX40 system you’ll need to be at a display handset. Press the following buttons in the order shown separated by comma’s (,):
- HOLD, *, #, *, #, 1, *, 2, *, 3, *, 0, 0, 0, 0, HOLD
- 9, 0, 2, HOLD, Line1
- 1, 4, 3, 1 (for 2:31 pm in military time, substitute your own time here)
- HOLD, HOLD, #, #, HOLD
If you’re having trouble locating any of the buttons defined here, enlarge the phone info graphic above. It shows where each button is located and what they do.
Changing your handset ring tone. To change the ring tone on your phone from the default internal (01) and external (11) follow these instructions:
- Press #9876 to enter user programming mode.
- Press the Intercom, Line1, 2 or 3 buttons (which ever you want to change the ring tone on)
- Enter the code for the new ring tone (see table below)
- Press the Intercom, Line1, 2, or 3 button again to save.
- Hang up the phone.
Change the ring tone for a specific extension, contact or line. To set distinctive ringing:
- Press #9876 to enter User Programming Mode.
- Press a Line or extension button. The LED is steady green.
- You can press Hold to switch between internal and external pitch. (Internal =station calls within your system; external = outside line calls.)
- Enter the two-digit pitch number (see Table 5 on page 16).
- Press the same button that you pressed in Step 2 (Line or extension). Two beeps is a confirmation tone and “DATA PROGRAMMED” displays on your LCD.
- Lift the handset off-hook/on-hook to save settings.
Programming speed dial numbers. Your phone can store 99 personal speed dial numbers with codes of 100-199. You can assign names to your speed dial entries which will be displayed in the My directory. To program a speed dial number:
- Press #66
- Press 9
- Enter the number you’d like to save (i.e. 2553010) Note: If your number is outside the 626 area code, you’ll need to add a 1+(arecode)+number in this step.
- Press # to save.
- Hang up or press the speaker button.
- Repeat for all the numbers you’d like to save in your speed dial directory.
Programming names for your speed dial numbers. You can program names for all the 99 speed dial numbers in your phone so you don’t have to remember the speed dial codes for each number. These names will also show up in your My directory on the phone. To do this:
- Press #9876 to enter user programming mode.
- Press Spdial to enter speed dial programming.
- Enter the speed dial number you want to add a name to (100-199)
- Press the Speaker button.
- Now enter your name using the 3 letter codes on your phones keypad one letter at a time.
- Press Spdial to save.
- Hang up or press the speaker button.
Repeat for all names you’d like to save in your speed dial directory. To access the names you’ve stored, Press the DIR soft button, then the My soft button, then the FIND soft button.
- To transfer a call immediately:
- While on a call, press the TRNS Soft Key.
- Dial the extension where you wish to transfer the call and hang up.
- Conference a call via the Cnf/Trn button:
- While on a call, press Cnf/Trn. Your Line LED flashes green and you hear internal dial tone.
Dial the extension where the call will be transferred. You can remain on the line and announce the call or hang up to complete a “blind transfer.” During call transfer, you can connect all three parties by pressing the Cnf/Trn button or by pressing the JOIN soft key. This allows the three parties to talk together.
Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination.
Transfer a call to voicemail:
- While on a call, press Cnf/Trn.
- Press 8.
- Enter the VM mailbox number (usually the same as the extension number) + #.
- Hang up and the caller is connected to the VM mailbox.
Ringing, Page or Held Call Pickup. This feature picks up ringing or held calls, including Group Page and All Call Page calls. If these types of calls occur at the same time, the pickup priority is station-to-station and then Page calls in the order of occurrence. In some systems, this feature can be applied to pick up All Call Page exclusively. To pickup a call, please see the table below:
Adjusting the LCD Contrast. Available on backlit telephones and backlit add-on module. To adjust the LCD contrast on the backlit telephones:
- Press and hold down the Mic button.
- Press and release Vol up or Vol down repeatedly.
Note Holding the Vol up button does not continue to change the setting. The button must be pressed for each step of contrast change.
To download the complete guide with all the nifty features, such as automatic busy redial explained in detail, click the link below:
—UPDATE—
A lot of people have been asking me Toshiba Strata DK280 related questions. Here are some answers to frequently asked questions (FAQ) for the DK280 model Strata system:
Date/Time/Day of Week Settings
Set the Date:
1. With the handset on the hook, press “Intercom” and “#651″.
2. Dial the date in YYMMDD format.
3. Press “Redial”.
4. Press “Spkr”.
Set the Time:
1. With the handset on the hook, press “Intercom” and “#652″.
2. Dial the time in HHMMSS format.
3. Press “Redial”.
4. Press “Spkr”.
Set the Day of the Week:
1. With the handset on the hook, press “Intercom” and “#653″.
2. Enter the number corresponding to the current day (1=Sunday, 2=Monday, etc.).
3. Press “Redial”.
4. Press “Spkr”.
Name and Number Display
Use this feature to store a label (name, phone number, department, etc.) in the system for each device. This label will display on the station’s LCD when idle, and on other stations when they call the station, during direct intercom, forwarded and hunted calls.
To Enter Name and Number Information for another Station from Station 200:
1. From station 200, turn the soft key feature off by pressing “Mode” and “70″ while the phone is idle.
2. Press “Intercom” and “#621″.
3. Press “Page”.
4. Dial the intercom number for the telephone for which the new information will be recorded.
5. Press “Page”.
6. Using the dialpad, enter the new information.
7. Press “Spkr”.
8. Press “Mode” and “71″.
To Record a Name or Number:
1. Press “#” for alpha.
2. Move the cursor to the desired position
3. Press the button that has the letter you want to enter. Use the “0″ to move from letter to letter on the button. Press “1″ to enter a space. To access special characters, press “1″ and then “0″ to scroll through. Available characters are: Q, Z,:,-,+,/.
4. Press “#” to access numeric characters if desired.
System Speed Dial Numbers
Store System Speed Dial Numbers:
1. From station 200, press the “Redial” button or “#” if your phone has no “Redial” button. and then the “Speed Dial” or “*” if your phone has no “Speed Dial” button without lifting the handset.
2. Dial a 2 or 3-digit (depending on the system) System Speed Dial code. Available codes are 60-99 or 600-699.
3. Dial the phone number (up to 20 digits) to be stored.
4. Press “Redial” again. Be sure to make a record of the dial codes and programmed numbers for future reference.
5. Repeat for a maximum of 40 stored numbers.
Store Pauses and Flashes in Speed Dial Numbers:
Press “Spd Dial Pause” (1/2 or 2 seconds as programmed) or “Spd Dial Lng Pause” (10 seconds) to store a pause. If those buttons are not available, the “Flash” button will store pauses, but not hookflashes.
Program Feature Buttons
Speed dial buttons can also be used to store functions such as Conf/Trns, Intercom and Hold. To store a feature (from Station 200 only):
1. Press “Redial” without lifting the handset.
2. Press the speed dial button you would like to program.
3. Enter the desired code or sequence of codes (up to 20 digits). See table below.
4. Press “Redial”.
Programming Features with System Speed Dial Code:
1. Press “Redial” and “Speed Dial” without lifting the handset.
2. Dial a 2 or 3-digit System Speed Dial Code (60-99 or 600-699).
3. Enter the code or sequence of codes (up to 20 digits). See table below.
4. Press “Redial”.
5. Be sure to make a record of the dial codes and programmed numbers for future reference.
Speed Dial Memo
Program a name (11 or 12 characters) for each system speed dial number you have programmed:
1. Press “Mode” and dial “70″.
2. Press “Redial” and then “Speed Dial”.
3. Press the “Mode” button.
4. Enter the name or other label.
5. Press “Mode”.
6. Enter the desired telephone number.
7. Press “Redial”.
8. Press “Mode” and “71″ when finished.
Use a Speed Dial Number:
1. Press “Mode”.
2. Dial “8″ and the number you programmed.
3. Press “Page” if you want to scan for the number or memo.
4. Press an available “Line” or “Intercom” button.
To Review a Speed Dial Number:
1. Press “Mode” “8″.
2. Dial the speed dial number.
3. Press “Scroll” to see any numbers that exceed screen width.
4. Press “Page” to see the next number.
Attendant Console Calling
The system allows for installation of up to 4 attendant consoles. When a user dials “0″, the calls rotate between consoles when more than one is installed.
To Call an Attendant Console:
1. Press “Intercom”.
2. Dial “0″.
To Call a Specific Console:
1. Press “Intercom”.
2. Dial the console’s intercom number.
To Place an Emergency Call to a Console:
3. Press “Intercom”.
4. Dial “#400″.
Station Relocation
This feature allows you to relocate an electronic, digital or standard telephone without reprogramming the station’s features. Station number, programmed features, personal messages, feature buttons and speed dial numbers are all retained. Station relocation works only when transferring stations of the same type; for example, moving digital phone to digital phone. If a 10-button phone is replaced with a 20-button phone, the left column of buttons on the new phone will retain the 10 programmed button assignments from the previous station.
If two stations are unplugged at the same time, the phone that was unplugged last will relocate when plugged back in. Remember to turn this feature off when you are finished to avoid accidental relocation. If relocating a telephone (Station A) to a location (Location 2) that already has a phone (Station B), disconnect station B from its telephone jack before you disconnect Station A. You must make the new location “vacant” before you unplug the phone that is being moved.
To Relocate:
1. From station 200, press “Intercom” and dial “#6282″. Press “Spkr”.
2. Double-check that the phone jack you will be relocating to is vacant.
3. Unplug the cord from the wall jack of the original location.
4. Plug the cord in to the wall jack of the new location.
5. If you want to relocate another station, plug that station in to the original (now vacant) jack.
6. From station 200, press “Intercom”, dial “#6281″ and press “Spkr”.
Relocation By Special Dial:
Relocation by special dial allows two station numbers and their programmed features to be exchanged without physically relocating the telephones.
To Use this Feature:
1. From station 200, press “Intercom” , “#6283″, then “Spkr”.
2. To relocate Station A to Location 2 and Station B (if desired) to Location 1. Press “Intercom” and “#627(plus intercom number)” from Station A in Location 1.
3. From station 200, press “Intercom” button and dial “#6281″.
4. Press “Spkr”.
Toshiba CIX40 Circuit board
Toshiba Strata 2000 Series Feature Codes
| Features | 2000-Series Telephone Feature Access Codes |
| Note: If your phone does not have a “Speed Dial” button, enter “4 4″ instead of “#” in all sequences. Button labels are as used on 2000-series telephones, 1000-series use “INT” for “Intercom” and “CONF/Trn” instead of “Conf/Trn”. | |
| Account Codes | Cnf/Trn #46 (Account Code Digits) |
| Automatic Callback | 4 |
| Background Music – External Speakers on (accessible from station 200 only). | Intercom #491 |
| Background Music – External Speakers Off (accessible from station 200 only). | Intercom #490 |
| Call Forward (All Calls forwarded to an extension) | Intercom #601 (extension number) |
| Call Forward Busy (to internal extension) | Intercom #602 (extension number) |
| Call Forward Cancel | Intercom #601 |
| Call Forward External | Intercom #670 |
| Call Forward External Cancel | Intercom #670 |
| Call Park | Cnf/Trn #41 |
| Call Park Pick-Up | Intercom #42 |
| Door Phone Calling | Intercom (door phone intercom number) |
| Hookflash Signal | Cnf/Trn #45 |
| Off-hook Call Announce (Manual Mode) | 2 |
| Overrides (Busy, DND) | 2 |
| Paging | Cnf/Trn #41 Intercom #30 |
| Paging Station Group A | Cnf/Trn #41 Intercom #311 |
| Paging Station Group B | Cnf/Trn #41 Intercom #312 |
| Paging Station Group C | Cnf/Trn #41 Intercom #313 |
| Paging Station Group D | Cnf/Trn #41 Intercom #314 |
| Paging Station Group E | Cnf/Trn #41 Intercom #315 |
| Paging Station Group F | Cnf/Trn #41 Intercom #316 |
| Paging Station Group G | Cnf/Trn #41 Intercom #317 |
| Paging Station Group H | Cnf/Trn #41 Intercom #318 |
| Paging Station External Zone A | Cnf/Trn #41 Intercom #35 |
| Paging Station External Zone B | Cnf/Trn #41 Intercom #36 |
| Paging Station External Zone C | Cnf/Trn #41 Intercom #37 |
| Paging Station External Zone D | Cnf/Trn #41 Intercom #38 |
| Paging All External Page Zones | Cnf/Trn #41 Intercom #39 |
| Pickup a call directed to station, new or transferred call | Cnf/Trn #41 Intercom #5 (station number) |
| Pickup any ringing CO line (new calls only) | Cnf/Trn #41 Intercom #59 |
| Pickup Station Page or Ringing Door Phone | Cnf/Trn #41 Intercom #5 #30 |
| Pickup External Page | Cnf/Trn #41 Intercom #5 #35 |
| One-touch Voice Mail Access | Intercom (VM intercom number) |
| Outgoing calls | Intercom (CO line access code) (telephone number) |
To reset a voicemail box password (if an employee has left):
1. Call the voicemail by dialing your main number
2. When the VM answers press *999#
3. Enter the system admin security code followed by #
4. Press 8 for system management
5. Press 4 to manage users
6. press the VM Box you want to reset
7. Press 5 to reset the users security code
8. Hang up
The new voicemail password will be the extension followed by 997. So for example if the voicemail password on X200 was reset its new password would be 200997.
[...] David Vielmetter » HOWTO: Customize your Toshiba phone system [...]
How do we program the phone so that it automatically goes to an outside line instead on an interoffice extension. Thanks.
How do I program the user’s name on a DKT3010SD on a CIX40 system
Hi Ron,
To program a DN station name or to change the name of an existing extesion you’ll need access to eManager (the systems administration software). If your phone system was installed by a vendor, chances are you can call that vendor and have them take care of this remotely. If you do not have a vendor responsible for your phone system, you’ll need to get the eManager software, install it on a PC and connect that PC to the phone system through your TCP/IP network to make this change. Here’s a video tutorial on how to install eManager for the Toshiba phone system on a networked PC: http://www.youtube.com/watch?v=SxAq8a4BZNU
Enova.us also has plenty of additional useful tutorials and information that might be useful to you.
Hope that helps,
David
How do I change the number of rings set for it to go to voicemail on my ctx 100 system? Please
This is a global setting that needs to be changed using the programming console that hooks up to your Toshiba phone system and runs the CTX WinAdmin software. The setting is part of the “104 System Timer” set of parameters and more specifically the “08 Call Forward No Ans Time”. More information on what to set and how can be found in section 4-16 of the programming manual for the CTX100 system which can be freely downloaded here: http://www.toshcom.com/Manuals/Toshiba/ctxprogramming.PDF
Hey, David;
Great site! Lots of good information. I’m an IT guy and recently starting volunteering to help with computers and the network at our church. They have a Toshiba Strata CTX670 (no WinAdmin software) that I’ve been trying to support – with no budget. I’ve downloaded the manuals but can’t figure out which phone extension has been set up as the Admin phone. It’s not the default of 10 or 200. Where in the Strata programming is the Admin extension defined/designated? How can I change it?
Thanks for any help you can give!
David,
So sorry for the delay. Unfortunately I’m afraid you’ll need the admin software to assign/change an extension to be the admin console.
Hi
We’d like to change the ring tone so that it can be differentiated between generic calls and direct dial extension calls. Is there a way to do this?
Hi Mark,
Here’s how:
1. Press #9876 to enter User Programming Mode.
2. Press a Line or extension button. The LED should be steady green.
3. You can press Hold to switch between internal and external pitch. (Internal =
station calls within your system; external = outside line calls.) This is key for what you’re asking, you can assign a different ring style to every line or every extension (provided you don’t run out of ring tones)
4. Enter the two-digit pitch number (see Table below).
5. Press the same button that you pressed in Step 2 (Line or extension). Two beeps is
a confirmation tone and “DATA PROGRAMMED” displays on your LCD.
6. Lift the handset off-hook/on-hook to save settings.
01 500 Hz 1 sec. On, 3 sec. Off, repeat
02 1300 Hz 1 sec. On, 1 sec. Off, repeat
11 500/640 Hz 1 sec. On, 3 sec. Off, repeat
12 500/640 Hz 1 sec. On, 1 sec. Off, repeat
13 860/1180 Hz 1 sec. On, 3 sec. Off, repeat
14 860/1180 Hz 1 sec. On, 1 sec. Off, repeat
15 1300/1780 Hz 1 sec. On, 3 sec. Off, repeat
16 1300/1780 Hz 1 sec. On, 1 sec. Off, repeat
17 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 3 sec. Off, repeat
18 860/1180 Hz 0.5 sec. On, 1300/1780 Hz 1 sec. Off, repeat
Hope it helps,
David
Hi There,
I have an internal speed dial set up, one of my members of staff have now left and i want to delete their name and rename them, how do i do this, please email me!
Many Thanks
Garry,
If we’re talking about renaming an extension to display a new name to others when that extension is dialed, you’ll need access to the management software that comes with your Toshiba phone system to do that. It cannot be done from the phone itself.
can you explain how that is done please? does that mean going into the system etc??
Once you are in eManager (the admin software for Toshiba CIX systems) follow these steps:
1. Click the Connect to Equipment icon. Check the box for your equipment and click “Connect”.
2. Once Connected, click Station (at the top navigation bar) -> Station Assignments.
3. Find the extension number you want to modify on the right-hand side list of existing extension numbers and click the one you want to modify
4. Find the field named 09 Name to Display and modify the name.
5. Click Submit at the bottom of the screen.
–
David
HOW TO CANCELL ALL VM SYTEM FROM TOSHIBA DKKT2010. WE WANT TO JUST USE COMCAST VM SYSTEM
Actually if your phone is an ADMIN phone (it will have a MODE button under LCD screen) then you can do it from your phone…and program any other extension also.
Step 1: Press MODE
Step 2: Press ADMIN
Step 3: Enter password 0000
Step 4: Press HOLD twice
Step 5: Enter extension
Step 6: Change name (the 2nd button under LCD screen backspaces & 3rd button forwards)
Step 7: Press HOLD twice
Thank you Donna. Any sharing of information is much appreciated. Hope it helps someone!
How do I adjust whether or not two people with access to the same line can pick up at the same time. (without pressing hold or transferring the call with cnf/trn)
How do i program the display names on telephone statoins with the CIX-40. My dealer is charging me over $100.00 for each programming change. I opted out of the $350.00 for the software.
You cannot program names without the software. If they’re charging you 100 bucks for each name, then it would have really been worth it to spend $350 for the software and some training on how to use it. The software is called e-manager and you’ll be able to find versions of it online (like this place http://www.cti-stl.com/support/software-download/NetworkeManagerV5%2E20B12C%2Ezip), but if you don’t know how to use it/set it up, you’re probably easier off just paying the money and having your provider handle this for you. If you install the software wrong and don’t know what you’re doing you could really mess up your phone system. If you do know what you’re doing, here’s a video on how to use emanager: http://www.youtube.com/watch?v=SxAq8a4BZNU
So very happy to find this website! We’re a non-profit and the vendor charges us each time we need to make a change. We simply can’t afford that! I was able to program the names fairly easy. Can you please tell me how to reset the user’s voicemail?
I’m sorry – I actually just got the answer to my question. Please delete it if you can. Thanks again!
David,
You have a great web site. It is very interesting and informative. My question: I have several employees in my office. They interview many people throughout the day. If I detect there may be a problem in one of their offices; what is the code I can dial to monitor the activity / conversation in that room using that employee’s phone to monitor the room. I worked with a company years ago that had this capability. Example: From my office, I could dial the phone extension in the stock room and listen (remotely) to what was going on around that phone without that phone ringing or alerting the by standers. Our phone system has Toshiba, model DKT2010-SD phones.
NOTE: I’ve already changed my ring tones using your instructions. Thanks.
Hi Monroe,
You can try Executive Override (that’s what it is called when you enter another conversation on the Toshiba system). Really the problem is that the feature you’re looking for is referred to differently by phone systems and pbx’s, some call it “barge in” or “call intrusion” but really all features do the same thing. I have personally not used Executive Override on a Toshiba CIX system, but the instructions in the manual say to use it as follows:
Executive Override
Executive Override enables you to enter an established conversation. Your telephone can also be programmed to block Executive Override from other telephones.
To perform Executive Override:
After reaching a busy station, press 3…or, if you have an LCD telephone, use the OVRD Soft Key.
You enter a conference with the busy station and the party to whom he was talking.
The called parties may hear an optional tone signal prior to your entering the conversation (not sure what optional means here – so try this first to make sure the tone isn’t always there).
Your LCD displays EXEC OVR DENY, if the station you called denies Executive Override. If you do not have Override privileges, you will camp on.
Hope it helps,
David
Thanks for the information David. I dig those cool sun shades! Let me ask you this. If 2 people are in a room with a phone and no one is on or using that phone. What code do I enter to use that phone to monitor what is going on in that room. Like I said, I worked for a company that had that capability. I could call the stock room phone that was located on the wall, that no one was using and I could hear what was going on in the area around that phone. If the fork lift drove by, I could hear that. If people were talking passing by that phone, I could hear that. I do not intend to use this information to eavesdrop on any one. We deal with some fairly troubled people and if someone becomes verbally aggressive with one of my employees I want to detect that situation. Thanks for all your help.
Monroe,
One other thing you can try is the Door Phone functionality. It behaves similarly to what you want, however, the phones you’d like to monitor may need to be setup as “door phones”…I’m not sure. In any case you can try this:
1. Intercom
2. #15 and wait for 3 beeps, then enter the previously setup door phone number 1-24…or just try an extension and see what happens. The problem here is that regular extensions probably cannot be setup as door phones, but it’s worth a try.
If you have ACD (Automatic Call Distribution) available on your phone system, then You can setup supervisors that can monitor calls. More info about ACD call monitoring is here: http://telecom.toshiba.com/Telephone_Systems_Resources/User_Guides/pdf/_new/Strata_CIX_User_Guide_ACD%20Supervisor_2007.pdf
To Monitor a call
Press ACD Call + Monitor Call + yyyy + #. Where yyyy is the Agent ID.
Whenever the monitored Agent is on an ACD Call, the LED is set to the red I-Use rate and your LCD shows “Monitoring.” The call may be heard over the speaker.
Notes
• If the Agent is not on an ACD call, the one-way, listen-only path still exists.
• This feature is limited by the availability of conference channels. If there are no conference channels available, a reorder tone is heard. You will continue monitoring the Agent’s ACD calls until monitoring is cancelled or the Agent logs out.
How do I program my Message Button using SOFTIPT When I click on it, nothing happens.
Can I change the volume level on the intercom and not change the ringer level. I want to turn down my ringer volume but still be able to hear the speaker when someone dials my ext and is speaking. Is that possible?
3 volumes on Toshiba.
1) Handset vol – When using handset, press and HOLD the vol up/down….when you hang up, it resets to default.
2) Adjusting incoming ringing vol – when your phone is idle, simply press and HOLD the up/down vol button to the desired level.
3) Intercom vol – when using the intercom (enter someone’s extension) adjust by pressing and Holding the vol up/down button to desired level and then let go…done.
I have a CTX40 and sometimes certain systems I call won’t recognise my tone entries. Like for instance if it says push #1 for an extension, their system won’t respond to me pushing #1. Other systems work perfectly. Any sugestions?
Call Forwarding; really easy, only we don’t have to dial an outside line access code to get out on our line. So, how do I go about doing this w/o that code?
Hi, we want to add a background music to the people we place on “hold” because all they hear is nothing right now… any help?
Hi Kay,
You’ll need to connect an RCA cable from a CD player or Radio to the MOH connector on your CIX40 phone system. The MOH (Message On Hold/Background Music) jack on the phone system is located on the circuit board of most telephone systems. In some cases it is a 1/4″ plug in some cases it is an RCA Jack. The Toshiba CIX40 uses an RCA jack as you can see in the image shown in the article above.
Hi – is there a way to turn the ringer off on one phone only. I know Ext 202 is our admin phone and I can program somethings from there. Thanks!
Hi Fran,
Unfortunately I do not think there is any way you can turn the ringer off completely. You can turn the ringer down and choose from a number of different ring styles, but I don’t believe you can turn ringing off.
Cheers,
David
Is it possible to have an outside caller – answered by auto attendant – transfer (conferences) to a external / cell phone.
I was able to set up a stations call forward to an external cell phone. When a call is transfer manually to that station, it connects the external cell phone. But when I auto attend the call and dial the stations extension number manually, The voicemail fails to connect the call. The 2nd outside line flash briefly then the caller returns back to the AA main menu.
Any ideas?
PS. Nice job on the blog.. keep up the good work.
on – #6011, 9, cell number, #
off – #6051
hi
Using CIX system and emanager v5 how can I administer voicemail – eg – turn on and off voicemail for extn numbers?
If you have my phone manager accessible on your CIX system (you can reach it by going to http://phonesystemip) then you can checkout page 29 of the my phone manager manual for this:
My Phone Manager Admin Guide
If you have e-manager (the installed software on a computer), then you’ll need to look that up.
David,
Thank you for all the time you have put into this website. If I were I were anywhere close to Ventura, I’d stop by and buy you lunch or something:-)
We have a Toshiba DKT2010-SD system with 18 extensions which was set up a long time ago. All 5 incoming phone lines ring at the receptionist phone first. The incoming call displays a fast blinking green light on the appropriate line. The call will ring a few times only on her phone. But, all phones will show the slow flashing red light on that line. If she doesn’t answer, then all phones will ring and have the fast flashing green light on the appropriate incoming call. I’m just a nurse that wants to be a geek, so,
1) We want to change it so the incoming call rings at all phones from the moment it arrives at the building. How do I do that?
2) If our administrator grows tired of hearing all the calls, will I be able to have a particular extension only hearing calls that have not been answered after a set amount of time?
Hi Daniel,
You’ll need access to the eManager or My Phone Manager software that comes with the CIX system. On newer systems this can be accessed by visiting http://, but on older phone systems you’d have to install the emanager software suite. It sounds like this is how the phones were programmed to route incoming calls, so that feature would have to be modified in the phone manager utility.
Hope it helps,
David
I am working on a strata CIX 40 system with IP Series 5000 phones. I am trying to set up that when I call someone from my Work station to an outside caller it shows up as my cell phone number. Others have this done but no one knows HOW it was done. Please get back to me and let me know.
I guess he doesn’t check this site anymore. I am sorry I can not help, I too have seen this done. I hope you get the answers you are looking for.
Hi Gallexy,
DID (Direct Inward Dial) numbers can be specified for extensions and will be reported as caller-id numbers on other phones. In theory one could specify an existing cell phone number as a DID in eManager. Check page 2-49 of the CIX Programming manual to see how this is done. How it is done heavily depends on how your phone system is configured and what type of outgoing trunk lines you have (analog or PRI).
Cheers,
David.
Hi Andrew,
Sorry for the delay. It is possible to set the DID (Direct Inward Dial) numbers on a CIX40 system using eManager. The numbers you program should be the trunk numbers of the lines you purchased, but I guess there isn’t anything that’ll prevent you from entering your mobile phone number there. It is done in Network eManager and should be covered on P2-49 or so of the Programming Manual. It can be done individually or via batch file.
Cheers,
David
David….. I am having an issue that goes beyond phone personalization, but if anyone knows what I should do…..you do!
I have an extension that has lost it’s identity to it’s voice mail box. when you call the DID or transfer a call to it, the voice mail never picks up. When i try to manually set it to Transfer All Calls No Answer Busy, the feature works, but it goes to the system greeting/mailbox instead of the users voice mail box. eManager has not been touched…. this happened somehow with keystrokes on the phone.
any ideas? I been messing with this for two days off and on and I am stumped!
nevermind about this post David….. I figured it out. It was #620 that fixed my problem.
Thanks for sharing what you figured out. It’ll help someone else, I’m sure of it.
Hi I am curious where you can get the eManager software for the strata cix40 phone systems. I know i can get it from the company that installed the phone but they are going to charge me a pretty penny to install it on one of my computers. Can I download it from the internet?
Sarah,
Someone already asked this in the comments and there is a site at CTI-STL which apparently allows users to download a version of eManager (http://www.cti-stl.com/support/software-download/NetworkeManagerV5.20B12C.zip). However, I would advise anyone not familiar with the software or the phone system to invest in a couple of hours of training from your phone system vendor. Typically what I see is in the field is people that don’t want to pay for the phone vendor service calls and try to do things on their own without any training cause system problems that take more time to resolve than a service call would have cost in the first place. I suggest contacting your phone system vendor and asking them for a quote on some training and the installation of the software. It’ll be worth the one time charge.
Cheers,
David
HI I have an auto attendant that is saying the wrong greeting and having trouble changing it. I take it it is on the 991 user ID? I have attempted to reset the password but still cannot log into it I can get into the 999 or 990 ID’s just fine.
using this process.
1. Call the voicemail by dialing your main number
2. When the VM answers press *999#
3. Enter the system admin security code followed by #
4. Press 8 for system management
5. Press 4 to manage users
6. press the VM Box you want to reset
7. Press 5 to reset the users security code
8. Hang up
991997 it still tells me security code is in valid. can it be reset from e-manger somehow?
Thanks in advance.
Hi Gus,
Not sure what mailbox your auto-attendant is programmed on, but it’ll probably be in the 900′s that’s where people usually put the ATT mailbox. mailbox 999 is the system administrator mailbox and the CIX40 voice mail processing System is designed to be used via touch tone phone. It does not require e-manager. If you have e-manager, there will be options for re-setting voice mail boxes as well, but you should be able reset mailbox passwords using the procedure you’ve outlined above.
I think the challenge here will be locating the voice mailbox. It’s possible that 991 does not exist as a mailbox and that’s why you’re getting that message. I’d try a different mailbox number like 990. I’ve used that for the ATT greeting when setting up the system. If 990 isn’t it, I’d try 910, 920, 930, 940, etc upto 980 to see if any of those mailboxes have the att greeting.
Hope that helps,
David
Just curious if there is a way to restrict my employee’s from dialing 900 #’s? I logged in to eManager but do not see anything that is jumping out for me.
Can you think of a way to do this? I have a CIX670, as well as a large number of CIX40′s at my branches.
OSXFreak,
Yes, on the CIX670 you’ll need WinAdmin to setup LCR/DR screening and/or call accounting. Either feature can be used to block 900# calls or any type of call for that matter. See pages 8-24 and on in the CIX670 programming guide (be forewarned, the setup is complex) in this guide: http://www.intechtelecom.co.uk/help/CT_Programming_Manual.pdf.
As for the CIX40, LCR/DR screening can also be setup using eManager. The programming manual (http://davidvielmetter.com/wp-content/uploads/2009/06/CIXProgramingVol1.pdf) explains it on pages 9-24 and on.
Hope it helps,
David
I’ve got a few things I’d like to do with our phone system. Can you tell me if they are possible and which programming code I should use on the CIX40:
1. We’ve got 4 lines but we only want the first 2 to be incoming only.
2. We want all 4 lines to show up on caller ID as the Line 1 number.
3. We want all call to go to vm after 5pm.
4. We want any phone to be able to pick up an incoming call.
Thanks for any help you can provide!
Hi n2gadgts,
I’ll respond to each question by number ok?
1. I don’t quite understand this question. Do you mean that you only want to use 2 of the 4 lines for incoming calls? If so, that would be determined by how your phone company set up HUNTING among those 4 incoming lines. Typically a HUNT group is a group of incoming telephone lines that are used if you dial ONE main number. It’s like an overflow system that will go to line 2,3,4 if any of the incoming lines are busy with calls. If you’re receiving calls on all 4 lines, that means they are all part of the hunt group. If you only want 2 to be part of the hunt group, you’ll need to contact your phone company and change this setting with them.
2. Again this is something you’ll have to contact your phone telephone company about. I am not sure this is possible as outgoing caller id is controlled by the phone company not the Toshiba CIX40 system.
3. This can be configured on your system using Day/Night mode programs 112, 106, and 113 on your CIX40 using eManager or the administrative phone console. The setup requires setting up a calendar that instructs the system on how to handle off hours and weekends. See more information on P 4-25 in the CIX Programming Manual Volume 1.
4. Any phone can already pick up an incoming call just press the blinking Line button that should be located on everyone’s phone when an incoming call is ringing. If the line buttons aren’t setup on everyone’s phone, then you can pickup a ringing or held phone call by pressing #5#6 or you can pickup a ringing extension by pressing #5#6 + Ext. No.
Cheers,
David Vielmetter
My initial thought was to place lines 1 & 2 into an incoming trunk group and lines 1 – 4 into an outgoing trunk group. I’ll check with our carrier and see if we can do the hunt group scenario you suggest above. Thanks for your quick response!
David,
On point 4, how do you setup the line numbers on each phone? Does it have to do with the CO Line name in the Toshiba Phone Guide you supplied? We have the DP5032-SD type phones. Thanks!
n2gadgts,
Station Assignments is covered in Ch5 of the Programming Volume 1. Depending on what station model you have, you’ll have FB01, FB02, FB03, etc. buttons available for programming. By default these buttons will point to incoming CO line 1, CO line 2, etc but this can be changed. You’ll have to figure out what station type you have to see how many FB buttons you can program.
Cheers,
david