David Vielmetter

Tag: outlook 2013

  • Microsoft Office cannot verify the license for this product

    Apparently this is a known issue with Microsoft Office 2013 and 2016. Unfortunately the support article describing the resolution to the issue isn’t very clear. I spent some time analyzing this issue and here’s what I’ve found. [UPDATE] This issue and resolution applies specifically to Microsoft Office 2013 and 2016 on Windows 7 and Windows…

  • Outlook 2013/2016 stuck on processing splash screen

    Here’s one of the most common complaints of end users running Outlook 2013 or 2016 on Windows 7, 8.1 or 10. Outlook won’t launch and just stays stuck on the blue splash screen with the words starting… or processing… [the problem] Outlook 2013 or Outlook 2016 will not launch and appears to be stuck at the…

  • Locate which folder a found email is stored in

    Got a ton of folders/sub-folders in Outlook and want to know which one that email you found is stored in? Here’s how to do it: [step 1] Open the email message by double clicking it in the search result window. [step 2] Click File and note that next to the Move to folder button the…

  • Outlook 2013 cannot open default OST file

    Microsoft Outlook 2013 can be finicky with add-ins. IMHO it’s more touchy about them than Outlook 2010, but that’s open to debate. Long story short, Outlook 2013 on Windows 7, 8 and 8.1 can run into issues where it doesn’t terminate all processes after a user closes the program. Consequently, the user no longer sees…

  • Outlook 2013 and Lync 2013 suddenly cannot run at the same time

    If you’ve made the switch to Office 365 you may have had a relatively smooth ride since the they’ve moved things to Exchange 2013 and Office 2013. That said, nothing’s ever all roses all the time, am I right? Today a customer experienced an issue where suddenly Lync 2013 is no longer able to launch…